The Independent Electricity System Operator understands the significant potential of an intranet to connect employees and keep everyone in-the-know, engaged, and included. Q30 is an award-winning design firm with very strong UX design and accessibility expertise – the perfect partner for this digital project, and an agency I’ve collaborated with for 20 years.

I worked closely with the design and UX team at q30, and then in tight partnership with members of the IESO’s internal communications team to develop an overarching content and messaging strategy for the redesign of the IESO intranet. The strategy defined the purpose of the intranet site, its role in relation to other IESO communications tools and platforms, and included messaging strategies, updated or new copy, and input from multiple stakeholders. I also developed governance and process documents, a robust Strategy Guide, and an Editorial Style Guide. Additional work included scripts and voice-over for popular explainer videos, and various positioning and strategy documents.